THE 2023 GARTNER® MARKET GUIDE FOR CSP CUSTOMER MANAGEMENT AND EXPERIENCE SOLUTIONS IS HERE
According to Gartner®, economic headwinds, growth pressure, new customers and product focus mean CSPs must continue to maintain or even enhance their focus on customer experience. CIOs can utilize this Market Guide to identify market trends and hone sourcing strategies.
Download your complimentary copy today and discover why CSPs are focusing on these key areas.
• Digitalization of sales and support channels
• Support for new product types and business models
• Improvement of customer lifetime value
• Improvement of customer experience and engagement
• Improvement of CSP operational efficiency
• Modernization of different CM&X components and systems
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Gartner®, Market Guide for CSP Customer Management and Experience Solutions, 10 April 2023, Juha Korhonen, et. al.