Customer Contact Week Europe 2024
There’s no better place to gather for game-changing ideas for CX than CCW Europe.
Experience-led growth starts with CSG
Harness your most powerful competitive edge – your current customers. Transform overlooked interactions into a dynamic loyalty engine that fuels both short-term gains and long-term success.
Experience-Led Growth – 5 Major Shifts in CX Strategy
Hosted by: Mathieu Acin, Vice President, Global GTM – Customer Experience, CSG
How people think about their customer experience strategy is rapidly shifting. In this session, Mathieu Acin breaks down five major shifts in conventional wisdom based on industry studies, annual CSG data, and experiences working with our clients. We also provide steps you can take today to adapt to those changes and deliver winning CX:
- Effortless v Unforgettable experiences
- Customer Profiling and Actionable Insights
- IT breaking the Martech Silos
- Winning Omnichannel Strategy values Quality — not Quantity — of channels
- CX projects need to show ROI within a year of inception
Check out photos from the event
AI in CX: The Practicalities of Implementation
The future of customer experience is here, and AI is at the forefront! In 2024, the narrative has transformed – it’s no longer just about the potential of AI; it’s about delivering real results.
A striking 73% of CX executives have made AI a top priority. But here’s the catch: many brands are struggling with the challenges of this transformation.
CSG Named a Leader in The Forrester Wave™: Customer Journey Orchestration Platforms, Q2 2024
Discover expert insights into the CJO landscape and understand why CSG has been recognized as a Leader among the most influential platforms.
2024 State of the Customer Experience
Go beyond the buzzwords and learn about the new CX era. Learn what it is and what it’s not to understand how to craft the best strategy for your business.
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