Industry Report

SPARK Matrix^™: Customer Journey Analytics (CJA) 2021

Download the report to learn:

How vendors stack up in the customer journey analytics space
Which technologies are becoming essential for CJA
Genuine customer feedback on the included vendors
Challenges and opportunities for companies to do more with their data

SPARK Matrix™: Customer Journey Analytics (CJA) 2021

This research report from Quadrant Knowledge Solutions explores the rapidly changing customer journey analytics marketplace and major industry trends. CSG’s Customer Journey offering secured a spot in the Technology Leaders category due to our real-time, AI-driven journey orchestration and decision-making capabilities and expertise in journey analytics consulting.

The data and information in the SPARK Matrix report will help contextualize the wider CJA marketplace and help inform your technology decisions.

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