Data Privacy & Security
Keeping our clients’ data secure
CSG’s security teams are committed to protecting our clients’ data with the most robust, reliable, and up-to-date programs possible.


CSG’s AI Guiding Principles
- Deliver positive experiences for our customers and our employees.
- Transparently deliver exceptional solutions with an inclusive approach.
- Implement security and privacy by design into our AI development.
- Respect property rights through data integrity and IP ownership.
Certifications and compliance

ISO 27001:2022
CSG has achieved the ISO certification since 2018 and is certified annually by an independent assessor. This certification is the implementation of a rigorous security program and assurance that CSG manages security from a holistic perspective.

SSAE SOC 1
CSG’s SSAE 18 / ISAE 3402 SOC 1 Type II Report provides a description of the CSG control environment and the results of the external audit of the CSG-defined controls and objectives.

SOC 2 Type II – CSG Encompass Platform
CSG’s SSAE 18 SOC 2 Type II for the CSG Encompass Platform provides assurance that CSG’s service commitments and system requirements for Security and Availability are achieved.

SOC 2 Type II and CSA Star – Enterprise Cloud Services
CSG’s SSAE 18 SOC 2 Type II and CSA Star Report for Enterprise Cloud Services Report provides assurance that CSG’s service commitments and system requirements for Security and Availability are achieved.

CSA Star
CSG is a member of the Cloud Security Alliance (CSA) and listed as a CSA Trusted Cloud Provider.

PCI DSS v4.0 Level 1 Service Provider
CSG is certified as a PCI DSS Level 1, the highest level of assessment available. CSG is annually assessed for PCI by a highly respected third-party assessor.

HIPAA
CSG maintains our HIPAA compliance program through a comprehensive set of policies, procedures and controls that are continuously reviewed and updated.
Want to learn more?
If you have questions or would like additional information about our security or compliance programs, fill out the form below.