Cable Billing Solutions
Embrace the power of a modern cable billing solution that enables you to boost operational efficiency, reduce costs, and maximize revenue.
What is a cable billing system?
Customer management and care
This includes creating and managing customer accounts, tracking customer interactions, providing offer recommendations and managing orders.
Billing processing
This includes automating the billing process, calculating customer charges and processing payments.
Reporting and analytics
This involves providing cable companies with reports on their customer usage, billing performance and other key metrics.
CSG’s market-leading cable billing system: ACP
CSG Advanced Convergent Platform (ACP) is the market leading solution for billing, customer care and business optimization. Designed as a holistic and modular solution that improves the customer and employee experience and your revenues, ACP enables providers to manage the entire billing ecosystem, from revenue management to customer care and payment processing.
What does a cable billing system do?
Customer onboarding and provisioning
Efficiently manage customer onboarding processes, including account creation, service activation, and equipment provisioning.
Customer interaction tracking
Track and manage customer interactions across various channels, such as phone, email, and online chat, to provide a consistent and personalized experience.
Service change management
Seamlessly handle customer requests for service changes, such as adding or removing channels, upgrading internet plans, or relocating services.
Automated billing and invoicing
Accurately generate invoices based on customer usage and subscription plans, ensuring timely and correct billing.
Payment processing and reconciliation
Facilitate secure and efficient payment processing, including electronic payments, credit card processing, and automated reconciliation.
Revenue and billing performance analytics
Analyze revenue trends, identify billing discrepancies, and optimize pricing strategies.
Cable billing systems help providers:
- Improve efficiency and accuracy in their billing processes.
- Reduce costs associated with billing and customer service.
- Gain insights into customer usage patterns and operational trends.
Cable billing systems should:
- Automate as many of the tasks involved in the billing process as possible.
- Be flexible enough to accommodate the needs of different cable companies, regardless of their size or business lines.
- Be scalable to meet growing cable companies’ needs.
- Integrate with other cable company systems, such as customer relationship management (CRM) and accounting platforms.
Migrate to CSG ACP today
There’s a cost to doing nothing. Migrate your cable billing system today with less risk and more business results. Learn more about the features and benefits of BSS solutions for cable providers with CSG ACP by talking to our experts today.