Customer Experience Management Solutions
Stop churn after acquisition. Drive long-term revenue growth with customer experience solutions.
Forgotten journeys create small but annoying breaks in the customer experience that drive a wedge in the customer relationship. Break the mold to deliver the most effortless experiences even after acquisition. Learn more about our CX solutions.
Knowing the customer is just the beginning
Engage with customers at the right channel at the right time
Show customers you “get” them by predicting—then satisfying—their needs in real time, with interactions ranging from digital notifications to artificial intelligence (AI)-powered support.
Customer Experience Management
Deliver personalized customer experiences across all channels by understanding customer needs and behaviors in real-time. Uncover end to end customer experiences.
- Deliver a differentiated experience that drives customer lifetime value, even with limited resources.
- Analyze customer journeys to uncover hidden patterns and optimize customer outcomes with predictive AI.
- Leverage intelligent, real-time decisioning and understand customer intent at every interaction with your brand.
- Gain actionable insights in real time and use them to fine tune customer interactions.
Communications Control
Control your customer communication chaos and improve customer lifetime value with a platform designed to help you manage who, what, when, and how you communicate across all channels.
- Unify your communications by managing all customer interactions from a single platform.
- Personalize every message and deliver tailored content based on real-time data.
- Streamline your workflow to easily create, collaborate, and approve messages.
- Measure and optimize by tracking performance to refine your communication strategy.
Pre-Built Customer Journey Management
Orchestrate industry-leading customer journeys with the best practices already built in. Go live with minimal technological effort.
- Assess your organization's CX maturity through a free workshop to pinpoint areas for growth and align them with business goals.
- Quickly launch essential customer journeys without extensive IT involvement using our pre-built templates.
- Connect your technology stack efficiently using our pre-configured integrations to improve data accessibility and streamline operations.
Engagement Channels
Reach your customers wherever they are through a variety of channels available through a leading customer engagement platform.
- Speak as one brand and deliver consistent communications across multiple channels.
- Spur customers to action with connected digital and physical channels meeting customers where they prefer.
Customer Experience Consulting
You don’t have to overcome CX challenges on your own. Our experience experts help guide your next moves for retaining customers and lowering costs.
- Apply a voice-of-the-customer focus through unstructured data analysis to inform CX prioritization.
- Uncover hidden insights from journey event mapping for customers and employees.
- Identify the right business case to meet your goals.
- Get the most from your existing solutions through on-going optimization guidance.
A proven customer engagement leader
Why CSG for CX solutions?
Understand the why behind customer behaviors
How do you know what’s truly driving customers to buy or bail from your brand? Context. And CSG CX solutions help you see all customer interactions so you can understand each customer individually.
Skip the rip-and-replace
Xponent connects to existing customer engagement systems and enhances their functions with sharpened intelligence, cross-channel connections and real-time responses.
Master the entire customer lifecycle
Personalize interactions at every step of the customer’s journey — from acquisition to care to retention — with one unified customer engagement platform.
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Being able to consolidate data sources is something that many claim but few truly achieve, we were able to achieve that because of CSG Xponent. This comes with instantaneous impact to the business as we see in real time how actions taken directly impact customer behavior.
CSG Named a Leader in The Forrester Wave™: Customer Journey Orchestration Platforms, Q2 2024
Discover expert insights into the CJO landscape and understand why CSG has been recognized as a Leader among the most influential platforms.
2024 State of the Customer Experience Report
Go beyond the buzzwords and learn about the new CX era. Learn what it is and what it’s not to understand how to craft the best strategy for your business.
Get started with CX solutions
Learn why CSG’s customer experience management solutions set us apart in the CX industry.