CSG Healthcare Solutions  

Trust in Care Begins With Communication

It’s not just your quality of care that builds patient loyalty. It’s also the experiences you deliver around it. CSG helps healthcare organizations and drug manufacturers deliver connected patient journeys and personalized outreach that keep them informed and empowered.

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Support Every Step of the Health Journey

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Spot what’s broken and fix it fast

Track every interaction across the patient and customer experience, from scheduling and treatment to billing and refill reminders. You’ll understand behaviors, uncover friction and fix it to improve outcomes for patients and product users alike.

Deliver a better experience

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Communicate with compassion, not complexity

Consolidate your data from across the care continuum and product lifecycle to build a real-time, unified profile of every patient and customer. This lets you understand them and meet them where they are with every interaction.

Streamline communications

Put patients in control with flexible payment options

Let patients and members manage bills their way. Whether it’s paying in full, setting up autopay, or getting reminders and bills through their preferred channel, you can deliver stress-free payment and support financial peace of mind.

Simplify patient payments

We help leaders across healthcare and life sciences achieve successful outcomes

98%

claim acceptance rate for large U.S. health system with CSG payment automation

30%

decrease in call volumes for regional healthcare provider after implementing proactive communication flows

15%

faster payments achieved through personalized patient payment journeys

Patients’ needs don’t stop after treatment. Neither do our solutions.

Digital Payment Collection & Reminders

Tailor payment experiences based on behavior, history and preferences. Longtime patients or therapy participants might get friendly nudges while new users get clearer reminders.

Patient & Consumer Care

Support doesn’t end after treatment or a prescription is filled. Route calls based on recent interactions, offer medical follow-ups via preferred channels, or provide easy access to appointment information.

Scheduling & Services

Make it easy to schedule, reschedule, or get reminders about appointments and prescription refills. Use real-time data to recommend services or adherence tips based on care history and product usage.

Account Security

Protect sensitive data with multi-factor authentication or secure links. Keep access to health, therapy, or payment information safe with HIPAA-compliant safeguards like encryption and tokenization.

Retention & Growth

Spot gaps in each patient’s engagement and re-engage them with nudges or personalized care and product recommendations. Promote adherence and preventative care with timely prompts.

Peace of mind

Secure solutions, smooth implementation and scalable growth.

Learn more about our certifications and compliance measures

Security

We prioritize data privacy and security with industry-leading compliance certifications.

Implementation

Our experienced team ensures a smooth implementation process and partners with you every step of the way.

Scalability

Our solutions are designed to grow with your business and flexible to handle any volume.

A proven track record

2025 State of the Customer Experience

2025 is the Prove-It Year for CX. Discover the four ways that brands will demonstrate their leadership now.

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Related Resources

Customer Story

Major Health System Executes Appointment Reminders

Clickable Journey

See CSG Xponent: Deliver a Connected Experience With Personalized Communications

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Insights

Why Healthcare Organizations Are Turning To Automated Communication

Let’s redefine healthcare and life sciences experiences together

With CSG, you can create smarter, more connected moments that support patients, members and therapy users. Submit the form below to schedule a demo with our experts.