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CSG Insurance Solutions

Coverage Is the Contract. Experience Is the Differentiator.

What keeps policyholders renewing? It’s not just the premiums. It’s how you show up at every touchpoint, from quotes to claims. CSG helps insurers deliver clear, timely communications and personalized experiences that build loyalty and reduce churn.

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Build Trust—From Onboarding to the Unexpected

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Communicate like your renewal depends on it

Deliver the best message on the best channel to drive action or resolve issues—across web, app, SMS, email and print. No surprises. Just clear, consistent communication that builds trust.

Improve your customer communications

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Fix what’s broken before customers feel it

Break down data silos and build a real-time view of every customer so you can spot broken experiences. From stalled claims to missed follow-ups, you’ll know exactly where to act—and how to fix it fast.

Deliver better experiences

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Let policyholders take the lead on payments

Offer flexible, self-service payment options. Whether they want to pay in full, set up auto-pay, or receive reminders via their preferred channel, you can deliver a smooth, stress-free payment experience.

Learn more about digital payments

Trusted by 75+ leading global insurers to improve service and keep customers around

25%

drop in support call volume from automated claims communication

20%

faster payments with personalized billing experiences

14%

immediate increase in customer sign-ups by providing a better application journey

For Property and Casualty Insurers, Clear Communication Is Everything

CSG helps you keep policyholders informed, confident and connected—while making your operations simpler and your compliance easier.

Learn more about property and casualty solutions

CX that shows up when it matters most

Digital Billing & Payment Reminders

Tailor billing reminders based on behavior and preferences. Long-term policyholders might get simple nudges, while new customers receive clear, guided reminders.

Claims & Customer Care

Claims are stressful—getting support shouldn’t be. Route calls based on claim status, send follow-ups on the channel customers prefer, and make it easy to find next steps.

Quotes, Policies & Services

Make it easy to get quotes, compare plans and manage policies. Use real-time data to recommend relevant add-ons or coverage updates.

Account Access & Security

Protect policyholder data with multi-factor authentication and secure links. Ensure that access to sensitive policy and billing info is simple, safe and compliant.

Retention & Growth

Spot disengagement before it leads to churn. Send personalized re-engagement messages, recommend better-fit policies and use behavior signals to stay ahead.

Peace of mind

Secure solutions, smooth implementation and scalable growth.

Learn more about our certifications and compliance measures

Security

We prioritize data privacy and security with industry-leading compliance certifications.

Implementation

Our experienced team ensures a smooth implementation process and partners with you every step of the way.

Scalability

Our solutions are designed to grow with your business and flexible to handle any volume.

A proven track record

Redesign the Way Insurance Gets Done

Eliminate disconnects, surface pain points and deliver experiences that work—for policyholders and your operations. See how CSG helps you take action across the entire policy lifecycle.