CSG Utilities Solutions
Streamline Utility Management From Statement to Payment
Simplify utility management for both you and your customers. Our solutions deliver a streamlined experience, leading to higher satisfaction, faster payments, and increased operational efficiency.
Simplify Your Utility Operations for a More Satisfied, Loyal Customer Base
Communicate on your customers’ terms
We bridge the communication gap. Customers can effortlessly engage and pay on their terms, whether it’s print, email, phone, or online portal. Our hybrid communication approach simplifies the entire journey.
Boost efficiency and security
Consolidate vendors, automate tasks, and free up internal resources. Reduce implementation time and compliance burdens. Our PCI compliant processing and AI-powered fraud prevention keep your data safe.
Maximize revenue and retention
Increase collection and payment completion rates while reducing call center volume, payment verification, automated representment, and omnichannel communication–all contributing to higher revenue retention.
Why Choose CSG to Support Your Utility Business?
A unified solution: Eliminate the need for multiple vendors! Our solution seamlessly integrates with your existing systems, providing a single source of truth for billing, payments, and customer experience management.
Effortless omnichannel support: Offer your customers a variety of communication and payment options – print, email, SMS, online portal, and even phone support.
Simplified integration: Our platform integrates seamlessly with your existing systems, avoiding costly and disruptive “rip-and-replace” projects.
Customer Experience Solutions for Utilities
Personalized Journeys, Effortless Interactions
CSG empowers utilities to cultivate lasting customer loyalty and drive recurring revenue. We achieve this by ensuring consistent, convenient experiences at every touchpoint, from account creation and meter reading to bill payments and service requests. Our solutions personalize these interactions through automated processes and proactive communication, streamlining the experience for both customers and staff. Pre-built customer journey templates and real-time data tracking allow providers to optimize the experience and improve key metrics like premium collection and customer satisfaction.
Bill Presentment for Utilities
Modernize Your Billing with Customer-Centric Solutions
Your customers’ bills are more than just invoices – they’re opportunities to build lasting relationships. Traditional billing methods often lead to frustration, increased call volume, and customer churn.
CSG offers innovative solutions to transform your billing process. By simplifying bills, providing clear explanations, and offering convenient payment options, you can boost customer satisfaction and loyalty. Let’s work together to create a billing experience that delights your customers.
Payment Processing Solutions for Utilities
Building trust and loyalty starts with a smooth payment experience.
CSG’s secure platform simplifies this for your customers by offering multiple payment channels – print, online, in person or phone – for maximum convenience. Plus, we help you reduce delinquencies and boost on-time payments through a combination of convenient options and automated reminders. And for recurring payments? We simplify them with secure tokenization, automated billing, and automated payment retries in the event of a return, ensuring a seamless experience every time.
Customer Communications for Utilities
Deliver personalized messages that resonate.
Craft and send tailored communications across digital and print channels. Our industry-leading tools and expertise help you design engaging billing statements and other documents while optimizing your strategy with real-time insights
A Proven Track Record: Processing Over 4.7 Million Transactions Every Year
Ready to transform your operations?
An improved customer experience is no longer a differentiator–it’s a necessity. CSG equips providers with the tools and expertise to streamline interactions, personalize journeys, and empower customers at every touchpoint.
Your success is our mission. Partner with CSG to elevate your business.