Douglas Blakey and Robert Prendergast canvass 290 industry leaders to get their expert opinions on prospects for the banking payment and tech sectors in 2025.

Openserve shares how it is transforming operations with the help of a new BSS and using customer experience to drive a 50% take up of its energy efficient fiber to the home networks.

Chief Experience Officer, Liz Bauer, has been named a Cablefax Most Powerful Woman for 2024!

Operational efficiency must be more than a back-office focus; it needs to take center stage as the key driver of customer experience (CX) and profitability. Operational efficiency must be more than a back-office focus; it needs to take center stage as the key driver of customer experience (CX) and profitability.

CSG’s Executive Director of Corporate Strategy, Haifa El Ashkar, explains why innovation and technology are both a problem and a solution in telecoms, and particularly when it comes to sustainability and achieving profitability.

Comcast has extended its contract with CSG Systems for another six years, through 31 December 2030. CSG provides business support systems software and services for the telecom industry. The companies have been working together for over 35 years.