Achieve your business goals with our comprehensive solution portfolio.
In our annual report analyzing trends in customer experiences, we dive into the biggest challenges CX programs face and offer well-researched strategies for how to overcome them.
Leverage industry-leading technology to solve your business problems.
Simplify the customer billing experience and earn customers’ trust, loyalty, and referrals with CSG Bill Explainer.
A wide variety of industries partner with CSG to succeed.
The Frost Radar for Global 5G Revenue Management and Monetization, 2023 examines how CSPs can fully capitalize on their 5G investments.
Partner with CSG to solve your biggest business challenges.
Get expert insights into the CPQ landscape and learn why Gartner has recognized CSG as a Niche Player.
Explore these resources to help guide your journey.
Discover expert insights into the CJO landscape and understand why CSG has been recognized as a Leader among the most influential platforms.
Glean the latest insights though our blogs, press releases, and articles.
“The challenge isn’t just scaling the technology, it’s scaling the listening, the responsiveness, the choice—really shifting from pushing personalization at customers to enabling perso…
Insights
Not long ago, you were reading explainers on generative AI (GenAI) and its potential to transform the way brands deliver experienc…
Press Release
New initiative reduces total cost of ownership by up to 60% and boosts cloud migration for global enterprises In a rapidly evolvin…
Media Coverage
Customer experience is facing a reckoning. After years of investment in digital tools and AI, Forrester’s latest US Customer Exp…
Adaptability and collaboration are the cornerstones of success for communication service providers (CSPs)–and that principle exte…
CSG ® (NASDAQ: CSGS) invites you to participate in a conference call on Wednesday, August 6, 2025, at 5:00 p.m. ET to discuss the…
Modernised platform streamlines onboarding, enhances user experience and powers agile growth for MVNO customers As the global mobi…
Brands aren’t just experimenting with emerging technologies like machine learning, generative AI (GenAI) or agentic AI anymore. …
How often do you scan your inbox and notice many of the emails aren’t relevant to you or interests? You’d think you weren’t …
Running a contact center or managing customer service operations? Then you know one thing for sure: repeat contacts are expensive…
Customer experience is at a turning point. Expectations are rising, budgets are tightening, and brands must prove the value of eve…
Today, with the recent advances in artificial intelligence, expectations for social media customer service are higher than ever. T…
Business is not a game of inches anymore. It’s a game of centimeters—or smaller—with razor-thin margins for error. Organizat…
