Showing Up for Customers Has Never Been Easier
Transform your field service team into a customer satisfaction machine. Enable more same-day appointments, proactive customer communication, cost-saving automation and other sought-after services.
Optimize the entire field service experience
Tier 1 North American cable provider improves CX with CSG
Raising productivity and scheduling more jobs doesn’t just enhance CX—it can save millions in costs. A tier 1 cable provider achieved just that with CSG Field Service Management.
Supporting customers in a digital world requires agility and speed
Our platform enables more than 100,000 field service users in North and South America to fulfill 100 million-plus work orders each year. CSG Field Service Management integrates data from disparate systems, enabling management to make more informed business decisions.
What efficiencies will you unlock?
Our field service solution optimizes every facet of your field service routing and scheduling to enhance customer communication. We’ll show you how.
CSG Visual Connect
Empower field technicians and contact center agents see what customers see using the customer’s mobile device camera. Resolve issues quickly with visual explanations and skip the truck roll.
- No integration or installation required—your organization and customers can use it right away.
- Technicians and agents can mark up images and send them to customers for additional guidance.
- Keep a knowledge base of marked-up images for recurring issues.
Why CSG Field Service Management?
Rely on us for simple implementation
Simplify even the most complex rollouts with CSG’s step-by-step support and airtight communication. (It’s how we maintain our 100% implementation success rate.)
Level up your field service
It’s time to evolve your field service management to serve tomorrow’s customer. It’s easier with CSG—telecom’s preferred FSM vendor.