Get the Whole Story from Your Data
Tired of manually building reports to find the insights you need? Spend more time making the decisions your business relies on with real-time data and analytics.
Monitor the most important metrics
Get a real-time view of performance with detailed reports on profitability, product lines and more. Monitor your operations with 600+ data connectors for common platforms.
- Capture data from across your company to analyze macro-level trends, from revenue growth to customer retention and more.
- Merge various reporting and SLA/KPI metric elements into a single dashboard.
- Automatically notify stakeholders when a critical KPI has been surpassed (e.g., outage percentage threshold).
- Predict and prepare for future opportunities with scenario-based machine learning models.
- Write back data to its source or other systems to trigger actions or updates automatically
Make your data easy to access and analyze
Part of CSG Insights & Analytics, CSG Dash provides out-of-the-box reports and interactive dashboards, so employees can quickly get the information they need to get their jobs done.
- Find new insights by customizing views and reports with filter fields and calculations.
- Use table charts to aggregate data combinations or drill down into the desired data level.
- Eliminate manual report building with hundreds of built-in visualizations like graphs, gauges, maps, radar and more.
- Work better together with Excel and PowerPoint report plug-ins, CSV/Excel export options and email and text sharing.
- Easily identify anomalies for verification (e.g., incorrect discount codes, service disconnects, etc.).
Run your business from anywhere
Access CSG Dash reports on any device, allowing you to stay in the know on the go. The solution is available as a mobile app or web app, so there’s no need to download clunky software.
Report on any part of your operations
Service performance
– SLAs
– KPIs
– Volumes
– Trends
System performance
– Availability
– Processing velocity
– Rating velocity
– Capacity
Business performance
– Bill cycle metrics
– Error reporting
– Revenue trends
– Payment trends
Release/change management
– Change dates
– Versions
– Summaries
Incidents and service requests
– Volumes
– Trends
– Resolution metrics
– Satisfaction metrics
Geographic performance
– Region
– Traffic types
– Costs
Safeguard your business-critical data
Amazon Web Services
CSG Insights & Analytics runs on a secure, cloud-native AWS platform in compliance with industry security standards.
AES 256
The solution is encrypted for Data in Transit, Data at Rest and Human-less Key Management.
Single sign-on
CSG Insights & Analytics uses SSO protocols like SAML 2.0 to ensure business users have the right credentials to access data.
Put your data to work
Get the full picture of how your business is performing—and where you can improve.