One Platform to Power the Entire Customer Experience
CSG Xponent is a unified platform that bridges the gap between customer insights and action. Analyze customer journeys to uncover hidden patterns, use real-time data and decisioning to personalize experiences, and effectively manage communication across all channels. Deliver a differentiated experience that drives customer lifetime value, even with limited resources.
Take your place among world CX leaders
A SaaS Platform to Improve Customer Lifetime Value
Don't Just Win Customers, Keep Them with a Post-Acquisition Experience Engine
Get up and running in 30 days with our library of pre-built customer journeys
Don’t have the time to map out every customer journey from scratch? We’ve got you covered with a holistic maturity model, ROI calculator and library full of industry-specific, prebuilt journeys—meaning that building customer journeys has never been easier.
Why CSG for Customer Experience Management?
Better Business Results
We leverage industry-specific insights to craft post-acquisition journey flows that optimize customer retention for subscription models. Retaining existing customers is cheaper, and we help you create a more personalized experience that makes them want to stay.
Lower Risk
Our modular approach minimizes disruption – no need for a system overhaul. As a leader in the Forrester Wave, we offer proven experience making implementation easier.
2024 State of the Customer Experience
Go beyond the buzzwords and learn about the new CX era. Learn what it is and what it’s not to understand how to craft the best strategy for your business.
A proven customer experience leader
It’s no secret among CX industry analysts: CSG leads the pack in customer engagement solutions.
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Being able to consolidate data sources is something that many claim but few truly achieve, we were able to achieve that because of CSG Xponent. This comes with instantaneous impact to the business as we see in real time how actions taken directly impact customer behavior.
