Starting Customer Journey Orchestration Is Easier Than Ever
Achieve fast, astonishing outcomes with an award-winning customer engagement solution tailored to your industry, tied to your business goals and prebuilt to quickly go live.
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CSG Xponent Ignite
Xponent Ignite is your running head start toward journey-driven CX outcomes, tailored for you and your business.
Customer engagement solutions drive transformational CX outcomes
New research shows CX-specific tools benefit the customer, the employee, the business and the industry.
CSG Xponent Ignite launches first-class customer journeys in these industries:
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Financial services
Provide in-the-moment information to help customers make wise financial decisions.
- Deliver digital experiences that attract customers and retain them by building trust.
- Communicate in real time, anywhere.
- Hyper-personalize customer communications on their preferred engagement channels.
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Healthcare
Boost patient engagement to improve their care and health outcomes. Click below to learn more about healthcare orchestrated customer engagement.
- Engage patients in their care treatment plan for better outcomes.
- Increase billable hours and reduce margin pressure by reminding patients to attend appointments.
- Provide patients with the extraordinary experiences they get from their favorite consumer brands.
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Retail
Orchestrate a consistent buying experience as consumers switch between online and in-person touchpoints—or use both at the same time.
- Promote new products and services to drive customer acquisition and retention.
- Deploy meaningful customer journeys throughout the buyer’s lifecycle from discover to buy to retain.
- Target and personalize offers in real time based off customer behaviors.
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Telecommunications
Outmaneuver your competition by delivering industry-leading experiences to subscribers.
- Create connected communications through an omnichannel approach.
- Provide self-service solutions to help customers skip the call center.
- Retain customers through promo roll-offs by sending proactive, personalized offers.