Starting Customer Journey Orchestration Is Easier Than Ever
Achieve fast, astonishing outcomes with an award-winning customer engagement solution tailored to your industry, tied to your business goals and prebuilt to quickly go live.
Ignite seamless experiences
Prove the business case with confidence
Learn where you are today with our customer experience (CX) maturity model. Pinpoint your CX areas of opportunity using our detailed return on investment (ROI) calculator.
Launch easily with prebuilt journeys
Orchestrate industry-leading customer journeys with the best practices built in. Go live with minimal technological effort.
Leverage pre-configured integrations
Kickstart your data-driven customer journey management using our connector library. No need to rip and replace—our platform seamlessly connects to more than 100 different systems.
NEW STUDY: Customer Engagement Solutions Drive Transformational CX And EX Outcomes
New research shows CX-specific tools benefit the customer, the employee, the business and the industry.
Astounding outcomes. Accelerated.
How can you achieve game-changing results quickly by improving customer journeys? Here’s how a Fortune 500 telecommunications company saw an 887% return on investment using CSG Xponent Ignite.
Step 1: Identify journeys to improve
The company was sending too many generic offers and struggled to generate additional revenue from existing customers.
Step 2: Put customer data to work
First, the company connected its siloed data sources to CSG Xponent’s vast application programming interface (API) library. This facilitated creation of comprehensive customer profiles that update in real time.
Step 3: Take a journey-centric approach
The company used a customer journey-centric approach to identify the perfect moment for upselling. Then, by leveraging intelligent decisioning, the company could adapt and optimize messaging to be more relevant and personalized to each customer.
Step 4: Demonstrate value quickly
The company managed communications to over 1 million customers, achieved a 336% increase in upsell success and saw an 887% ROI.
CSG Xponent Ignite launches first-class customer journeys in these industries:
Financial services
Provide in-the-moment information to help customers make wise financial decisions.
- Deliver digital experiences that attract customers and retain them by building trust.
- Communicate in real time, anywhere.
- Hyper-personalize customer communications on their preferred engagement channels.
Healthcare
Boost patient engagement to improve their care and health outcomes. Click below to learn more about healthcare orchestrated customer engagement.
- Engage patients in their care treatment plan for better outcomes.
- Increase billable hours and reduce margin pressure by reminding patients to attend appointments.
- Provide patients with the extraordinary experiences they get from their favorite consumer brands.
Retail
Orchestrate a consistent buying experience as consumers switch between online and in-person touchpoints—or use both at the same time.
- Promote new products and services to drive customer acquisition and retention.
- Deploy meaningful customer journeys throughout the buyer’s lifecycle from discover to buy to retain.
- Target and personalize offers in real time based off customer behaviors.
Telecommunications
Outmaneuver your competition by delivering industry-leading experiences to subscribers.
- Create connected communications through an omnichannel approach.
- Provide self-service solutions to help customers skip the call center.
- Retain customers through promo roll-offs by sending proactive, personalized offers.
