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2024 State of the Customer Experience Report

2024 State of the Customer Experience Report

2024 State of the Customer Experience Report

How people have typically thought about their customer experience strategy is shifting under their feet. In this year’s State of the Customer Experience Report, we break down five major changes to conventional wisdom based on industry studies, CSG data, and in-year experiences working with our clients.

eBook
Industry Report
eBook
Industry Report
CSG Named a Leader in The Forrester Wave<sup>™</sup>: Customer Journey Orchestration Platforms, Q2 2024

CSG Named a Leader in The Forrester Wave™: Customer Journey Orchestration Platforms, Q2 2024

CSG Named a Leader in The Forrester Wave<sup>™</sup>: Customer Journey Orchestration Platforms, Q2 2024

CSG has been recognized for achieving the highest placement in strategy and vision collectively.

Industry Report
Industry Report
2023 Gartner<sup>®</sup> Magic Quadrant<sup>™</sup> for Configure, Price and Quote Applications

2023 Gartner® Magic Quadrant™ for Configure, Price and Quote Applications

2023 Gartner<sup>®</sup> Magic Quadrant<sup>™</sup> for Configure, Price and Quote Applications

The Gartner® Magic Quadrant™ for Configure, Price and Quote Applications evaluates 16 configure, price and quote (CPQ) vendors and positions them based on their Completeness of Vision and Ability to Execute criteria.

Industry Report
Industry Report

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Datasheet

2023 Gartner<sup>®</sup> Magic Quadrant<sup>™</sup> for Configure, Price and Quote Applications

Optimize Your Partner Settlement Processes

Billing errors cost the telecom industry an estimated $50 billion annually (TM Forum). It’s time to rethink how you manage partn…

Datasheet

Datasheet

2023 Gartner<sup>®</sup> Magic Quadrant<sup>™</sup> for Configure, Price and Quote Applications

Simplified Partner Onboarding

Every delay in partner onboarding is a delayed revenue opportunity. With Digital Partner Management, you’re empowered to streaml…

Datasheet

Datasheet

2023 Gartner<sup>®</sup> Magic Quadrant<sup>™</sup> for Configure, Price and Quote Applications

Fuel Growth & Transform Experiences

Post-acquisition customer engagement is critical—the focus is on keeping customers engaged through personalized recommendations,…

Datasheet

Webinar

2023 Gartner<sup>®</sup> Magic Quadrant<sup>™</sup> for Configure, Price and Quote Applications

Unlocking ROI in CX: Why CX Doesn’t Matter Without Action

Customer experience is at a crossroads. Despite its importance, CX quality is facing challenges, providing an opportunity for grow…

Webinar

White Paper

2023 Gartner<sup>®</sup> Magic Quadrant<sup>™</sup> for Configure, Price and Quote Applications

Telco-Specific CPQ Systems

Recent Appledore research revealed that existing CPQ systems fall short for CSPs, meeting less than 75% of their needs. Discover t…

White Paper

Industry Report

2023 Gartner<sup>®</sup> Magic Quadrant<sup>™</sup> for Configure, Price and Quote Applications

AI in CX: The Practicalities of Implementation

How are brands starting their AI journey? Explore some actionable AI takeaways that can empower you to lead your team confidently …

Industry Report

Video

2023 Gartner<sup>®</sup> Magic Quadrant<sup>™</sup> for Configure, Price and Quote Applications

On-Demand: CSG Technology Showcase

Embrace innovative technology and strategies that are driving strategic growth for CSPs.

Video

Video

2023 Gartner<sup>®</sup> Magic Quadrant<sup>™</sup> for Configure, Price and Quote Applications

On-Demand: CX as the North Star of Digital Transformation

CSPs can leverage CX-led digital transformation to create seamless, personalized customer journeys that drive post-acquisition gro…

Video

Video

2023 Gartner<sup>®</sup> Magic Quadrant<sup>™</sup> for Configure, Price and Quote Applications

On-Demand: Reimagining the CSP Business Model: Strategies for Success in a Changing Landscape

Shape the future of your CSP business model by leveraging new technologies to streamline processes, create new revenue streams, an…

Video

Customer Story

2023 Gartner<sup>®</sup> Magic Quadrant<sup>™</sup> for Configure, Price and Quote Applications

A Large Service Operator Empowers Customers with Transparent Billing

Tired of confused customers? CSG Bill Explainer offers a personalized, intuitive bill breakdown, reducing call center volume and s…

Customer Story

Brochure

2023 Gartner<sup>®</sup> Magic Quadrant<sup>™</sup> for Configure, Price and Quote Applications

CSG Wholesale & Partner Management

Partnerships are crucial for telco growth but managing them can be complex. CSG’s wholesale and partner management solutions are h…

Brochure

Brochure

2023 Gartner<sup>®</sup> Magic Quadrant<sup>™</sup> for Configure, Price and Quote Applications

Fast Track MVNE Growth with CSG

Unlock new revenue streams and fast track your MVNE with CSG’s end-to-end SaaS solution. Find out how you can launch fast, monetiz…

Brochure
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