Webinar

Beyond Buzzwords: Unveiling the New Era of CX

Join industry experts Sudhir Rajagopal (IDC guest speaker), Adrian Swinscoe (CX Punk Podcast), Julie Rickis (MassMutual), and Mark Smith (CSG) as they uncover the profound shifts in conventional customer experience wisdom. In this webinar, we’ll delve into the transformative changes reshaping CX strategy.

Fill out the form to watch the webinar.

Unveiling the New Era of CX

We go beyond buzzwords, giving you real strategies and practical steps to thrive in the changing CX world. From ditching old ideas to embracing new ones, we show you how to succeed in the new CX era.

And yes, we will tackle the hottest buzzword of them all – AI. From practical applications to debunking myths, we’ll provide a pragmatic lens to uncover high-value use cases you may have overlooked.

Key Takeaways:

Gain a comprehensive understanding of the five major shifts reshaping CX strategies.
Learn how to implement tangible, impactful strategies that go beyond surface-level buzzwords.
Discover actionable insights for leveraging AI to enhance your CX initiatives.
Stay ahead of the curve in 2024 and beyond with practical guidance from industry leaders.
Unlock the keys to profitable growth through an experience-led approach to business.

Watch the webinar