Industry Report

Building an AI Strategy: Telcos Put the Foundations in Place

This TM Forum report, sponsored by CSG, sets out to evaluate where operators are with their AI strategies and what they need to do to make them fit for the future and deployed at scale.

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Setting the standard and shaping the future

AI is now firmly front and center of all operator strategies and is set to form the foundations of their future architectures. But first they need to address some fundamental issues, such as adopting a coherent, company-wide data infrastructure as well as putting the right technologies and processes in place.

This TM Forum report, sponsored by CSG, draws on interviews with 20 of the world’s largest and leading communications service providers globally, plus a survey of 104 executives across 73 telcos worldwide – sets out to evaluate where operators are with their AI strategies and what they need to do to make them fit for the future and deployed at scale.

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TMForum Report Building an AI strategy Cover