Major Health System Executes Appointment Reminders

Are you concerned about patient no-show rates?

According to the Medical Group Management Association, the median appointment no-show rates are 5% to 7%, and 37% of medical groups reported an increase in no-show rates in 2023. Healthcare providers lose about $7500 per month, on average, from no-show appointments.

This case study describes how one U.S. health system decreased no-show rates and increased revenue by implementing automated appointment reminders. The health system achieved:

• Decreased no-show rates
• Increased confirmation rates
• 7-figure incremental revenue, annualized

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