Customer Story
Global CSP Drives Revenue Growth with Real-Time, Contextual Communications
Dive into this CSG case study to learn how this telco customer delivered an intelligent approach to digital engagement, creating customer loyalty while driving better business results.
Boost digital customer engagement
The CSP implemented CSG Xponent as the “air traffic control” system for customer notifications to send targeted upsell offers to more than 1 million SMB customers.
By leveraging data across otherwise-siloed sources, the platform helps businesses track customers’ journeys, anticipate their needs, and deliver the right messages on the right channels.
The CSP is now able to utilize machine learning to adapt upsell messages based on customer behavior and analytics, driving better business results.
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Take your notifications to the next Level
Contact us today to learn more about how CSG can help you use smart(er) notifications to improve customer experience. Your customers can provide valuable insights and create opportunities for you to improve CX.
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