Webinar
Webinar: Five Ways To Modernize Your Customers Billing Experience
Learn how billing and payment issues should be addressed and what optimal billing experiences look like in the digital age.
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Five Ways To Modernize Your Customers Billing Experience
Chances are your billing and payment strategies aren’t delivering the experiences your customers expect. Some clues that it’s time to revisit your approach: your contact center billing-related inquiries are surging, your bill runs cause operational bottlenecks, and your customer churn rate is climbing each month.
In this webinar, hear from guest speaker Lily Varon, Principal Analyst at Forrester Research, and our CX expert from CSG as they discuss how billing and payment issues can (and should) be addressed and what good billing experiences look like today.
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