2024 State of the Customer Experience Report | CSG

Solutions
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- - Our Solutions:
    Achieve your business goals with our comprehensive solution portfolio.
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  - Customer Communications & Operations – Communicate with customers on their channel of choice.
    Network Solutions – Handle 5G data at scale.
    Billing, Revenue Management & Monetization – Go from a telco leader to a digital leader.
    Configure, Price, Quote – Spend less time hardcoding and more time closing.
  - Customer Experience – Drive customer loyalty with every interaction.
    Payment & Merchant Services – Getting paid should always be the easy part.
    Wholesale & Partner Management – Streamline every part of the partner journey.
- - The State of the Customer Experience Report 2024
    In our annual report analyzing the current state of customer experience, we explore the insights and trends that are shaping the way businesses will successfully interact with their customers.
    
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Platforms
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- - Our Platforms:
    Leverage industry-leading technology to solve your business problems.
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  - CSG Ascendon – Cloud-native SaaS platform that gets you to market faster.
    CSG Forte – A scalable payments platform that streamlines the end-to-end payment journey.
    CSG ACP – Market-leading platform for broadband, cable, and satellite providers.
  - CSG Encompass – Scalable revenue management for any business model.
    CSG Xponent – A real-time CX platform for personalized engagement.
- - Estimate your ROI with CSG Bill Explainer
    Simplify the customer billing experience and earn customers’ trust, loyalty, and referrals with CSG Bill Explainer.
    
    Estimate your ROI
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Industries
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- - Our Industries:
    A wide variety of industries partner with CSG to succeed.
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  - Telecommunications – Connect customers to what they care about.
    Retail – Create the ultimate buying experience.
    Healthcare – Engage patients when it matters most.
    Insurance – Simplify insurance interactions every step of the way.
  - Tolling & Smart Mobility – Improve revenue collection by turning anonymous drivers into customers.
    Financial Services – Be there for customers at every stage of their financial journeys.
    Government – Experiences that transcend citizens’ expectations.
    Utilities – Simplify utility management for both you and your customers.
- - CSG Recognized as a Leader in Frost & Sullivan’s 2023 5G Revenue Management & Monetization Radar
    The Frost Radar for Global 5G Revenue Management and Monetization, 2023 examines how CSPs can fully capitalize on their 5G investments.
    
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Why CSG
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- - Why Choose CSG:
    Partner with CSG to solve your biggest business challenges.
  - Our Customers – We deliver real business outcomes.
    About CSG – Working hard to make your life easier.
    Partners – Together, we can help simplify our customers’ most complex problems.
    Global Impact – Making a difference from the inside out.
  - Our Leadership – Bringing decades of experience in monetization and customer engagement.
    Awards & Recognition – Celebrating our achievements and industry acclaim.
    Trust Center – Keeping our customers’ data secure.
    Industry Associations – Supporting great organizations globally.
    Working alongside industry innovators
- - 2023 Gartner® Magic Quadrant™️ for CPQ
    Get expert insights into the CPQ landscape and learn why Gartner has recognized CSG as a Niche Player.
    
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Careers
Investors
Resources
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- - Resources:
    Explore these resources to help guide your journey.
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  - Resource Center – All the resources you need to succeed.
    Customer Stories – See how we help our clients achieve greatness.
    Contact Us – Get in touch with us today.
  - News & Insights – Stay up-to-date with the latest news from CSG.
    Upcoming Events – Explore our upcoming events.
- - CSG Named a Leader in The Forrester Wave™️ for Customer Journey Orchestration
    Discover expert insights into the CJO landscape and understand why CSG has been recognized as a Leader among the most influential platforms.
    
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