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NEC and Netcracker Complete Acquisition of CSG Systems. The integration of CSG with Netcracker creates a more comprehensive and unified digital platform.Learn More

Engage, bill, and get paid with one partner that powers your entire business

You set the vision, we execute it at enterprise scale. Monetize services, process payments, and orchestrate customer journeys with CSG by delivering unified SaaS solutions that drive your business.

Market fluency

Deep expertise where it matters most

Every sector has its own challenges, from tangled legacy systems to rigid compliance rules. We have best-in-class solutions tailored based on industry best practices to fit your reality—not the other way around.

Engage, quote, bill, and get paid across your business lines

Enhance your banking experience: from applications and deal management to fraud defense.

Explore CSG for Financial Services
Engage, quote, bill, and get paid across your business lines
$175B+
payments processed by CSG
250M
transactions process annually

Scale profitable operations without dragging legacy weight

Unify billing, payments and customer operations to scale efficiently and lower cost to serve.

Explore CSG for Fiber
Scale profitable operations without dragging legacy weight
60%
improvement in order fulfillment order times
100%
billing migration success rate

Turn patient engagement into better care outcomes and faster payments

Coordinate reminders, billing and communications so patients stay informed and pay on time.

Explore CSG for Healthcare
Turn patient engagement into better care outcomes and faster payments
98%
claim acceptance rate for large U.S. health system with payment automation
30%
decrease in call volumes for regional healthcare providers with proactive communication

Build trust from onboarding to the unexpected

Deliver clear, timely communications and personalized experiences that build loyalty when the stakes are high

Explore CSG for Insurance
Build trust from onboarding to the unexpected
75+
leading global insurers
25%
drop in call volumes from automated claims

Digitize how citizens pay for taxes, permits and fees

Improve citizen satisfaction and collections by modernizing billing, payments and notifications without disrupting legacy infrastructure.

Explore CSG for Government
Digitize how citizens pay for taxes, permits and fees
$1M+
collected in one county’s payment kiosk in 3 years
89%
decrease in average call wait times

Enhance digital experiences with AI-enabled solutions that solve real problems

Orchestrate smarter customer journeys and monetize the next generation of digital content.

Explore CSG for Media & Tech
Enhance digital experiences with AI-enabled solutions that solve real problems
4M
Subscriber Video on Demand downloads supported in under 6 months
118
countries are powered by CSG Ascendon

Engage shoppers at the right moment and make it easy to pay

Create connected shopping experiences in realtime, whether they are shopping online or in store—or even both at the same time.

Explore CSG for Retail
Engage shoppers at the right moment and make it easy to pay
4B+
Order pickup reminders sent annually for large U.S. specialty retailer
100M+
Email decisions orchestrated per day for U.S. grocery brand

Scale subscriber revenue with ease

Gain end-to-end control of quoting, pricing, billing, and settlement across consumer, enterprise, and partner services.

Explore CSG for Telecom
Scale subscriber revenue with ease
250+
global carriers trust CSG, including 50+ Tier 1
Over 85%
of the North American cable market turn to CSG

Reduce friction for drivers and agencies with a connected tolling experience

From toll transactions to violations and payments, reduce manual work and make it easier for drivers to pay quickly and confidently.

Explore CSG for Tolling
Reduce friction for drivers and agencies with a connected tolling experience
11%
increase in digital payments
20%
reduction in billing-related calls

Streamline customer engagement without disruption

Give customers clear bills, timely alerts and easy payments options—all while modernizing your business.

Explore CSG for Utilities
Streamline customer engagement without disruption
22%
improvement in customer response rates
18%
reduction in average time to pay

Make operations your competitive advantage

Monetize new services and commercial models faster, support complex pricing and partner scenarios without rework or delay.

Make money

Empower contact center agents with personalized recommendations and a 360-degree view of the customer, enabling them to pivot easily from service to sales during support interactions.

Make money

Drive revenue growth by using real-time data to trigger personalized offers at the exact moment of need.

Make money

Launch digital services and complex multi-sided business models faster, turning partner ecosystems into profitable marketplaces.

Make money

Get to revenue 85% faster. Support new services and commercial models with flexible platforms that shorten deployment cycles.

Make money

Make every communication count. Trigger upsell and cross-sell offers based on real-time customer behavior rather than stale data.

Make money
Customer Stories

Where market leaders go to grow

Delivering great experiences requires a backend that never fails. When global leaders need to process billions of transactions without error, they look to CSG.

CSG > Home > Customer Stories > Spotlight Cards > Tom Gardner

We’ve reduced third-party vendors by 80% and maintained a consistently lean team despite growing by five times in less than 2 years. With CSG we onboard customers in 6–8 weeks instead of 9 months.

Tom GardnerDirector of Enterprise, Wholesale & IoT Products - Three Group Solutions
Tom Gardner Director of Enterprise, Wholesale & IoT Products - Three Group Solutions
CSG > Home > Customer Stories > Spotlight Cards > Gilbert Gaw

Through our transformation with CSG, we’ve modernized our enterprise billing to drive growth, build trust, and respond faster to customers’ needs—strengthening retention and opening new pathways beyond connectivity.

Gilbert GawFVP & Head of IT and Transformation Office - PLDT
Gilbert Gaw FVP & Head of IT and Transformation Office - PLDT
CSG > Home > Customer Stories > Spotlight Cards > Dimitris Georgakopoulos

We were looking for a solution that would help us increase adoption, and it was important for us to find a solution for ACH that would be cost effective for our industry. 14 years later, we’re still proud to call CSG our partner.

Dimitris GeorgakopoulosCo-Founder - Buildium
Dimitris Georgakopoulos Co-Founder - Buildium

We power the critical systems that keep global enterprises moving, delivering the scale to grow and the reliability to never slow.

900+
enterprise customers
85+
countries
80+
languages supported
300B+
interactions managed

AI at CSG: Where Reality Drives Results

Awards

Recognized for excellence

Business Intelligence Group Winner for Artificial Intelligence Excellence Award, 2026

Business Intelligence Group Winner for Artificial Intelligence Excellence Award, 2026

CSG Xponent's Artificial Intelligence Excellence Award recognizes our cutting-edge AI capabilities in customer experience and engagement.

QKS Most Valuable Pioneer for AI Maturity Matrix for Closed-Loop Journey Management, 2026

QKS Most Valuable Pioneer for AI Maturity Matrix for Closed-Loop Journey Management, 2026

CSG Xponent's Most Valuable Pioneer status showcases our ingenuity in closed-loop journey management.

BIG Excellence in Customer Service Awards 2026

BIG Excellence in Customer Service Awards 2026

CSG was named winner in the BIG Excellence in Customer Service Awards as Organization of the Year in the Banking and Financial Services Category

MGI Leader for MGI: Agile Billing, 2025

MGI Leader for MGI: Agile Billing, 2025

CSG Ascendon's Leader designation in MGI's Agile Billing evaluation validates our industry-leading billing and monetization capabilities.

Kaleido High Flyer for Kaleido: Intelligence Roaming Vendor Hub Report - Roaming Analytics, 2025

Kaleido High Flyer for Kaleido: Intelligence Roaming Vendor Hub Report - Roaming Analytics, 2025

CSG Assure's High Flyer recognition in Kaleido's Roaming Analytics report confirms our leadership in roaming intelligence and quality management.

Kaleido High Flyer for Kaleido: Intelligence Roaming Vendor Hub Report - Roaming Testing, 2025

Kaleido High Flyer for Kaleido: Intelligence Roaming Vendor Hub Report - Roaming Testing, 2025

CSG Assure's High Flyer designation in Kaleido's Roaming Testing report validates our excellence in roaming testing solutions.

Kaleido High Flyer for Kaleido Intelligence: Roaming Vendor Hub Report - Data & Financial Clearing, 2025

Kaleido High Flyer for Kaleido Intelligence: Roaming Vendor Hub Report - Data & Financial Clearing, 2025

CSG's High Flyer recognition in Kaleido's Data & Financial Clearing report confirms our leadership in digital partner management solutions.

2025 Banking Tech Award for Best Personalization & User Experience Solution

2025 Banking Tech Award for Best Personalization & User Experience Solution

Xponent earned the 2025 Banking Tech Award for Best Personalization & User Experience Solution—proof that it works in the real world, not just on paper. Banking Tech Awards recognises outstanding achievements across fintech, attracting hundreds of entries worldwide every year.

Forrester Wave™ Leader in Customer Journey Orchestration Platforms, Q2  2024

Forrester Wave™ Leader in Customer Journey Orchestration Platforms, Q2 2024

CSG was named a Leader for Customer Journey Orchestration Platform.

Security

Built-in trust for a connected world

Digital transformation that’s as safe as it is swift, from secure cloud deployments that protect subscriber data to automated fraud testing that stops revenue leakage before it starts.

Ready to power your next stage of growth?

From the first click to the recurring bill, see how our solutions unify your data and simplify your operations.